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Counseling

Emotional pressure is a natural part of our lives. From time to time, that pressure can develop into stress that you may feel to be unbearable. This can be due to a gradual build up or perhaps a sudden unexpected incident.

To reach such a situation and stage is not an indication of weakness, but rather a natural consequence of life's events.

The dictionary definition of "counseling" covers:

  • interviewing
  • guiding
  • helping
  • supporting
  • exploring
  • problem solving
  • suggesting
  • advising
  • empathizing
  • communicating

There are many forms of counseling that are guided by a number of accepted theories. The Foundation provides online and/or face-to-face counseling to assist participants who may be isolated both in terms of time and space.

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Is Online Counseling A Fad? Online Counseling with Women Offenders by the Director (PhD, BSW, MSW, MDED, MED, Master [Social Policy]).

It is the position of the writer that online counseling with women offenders may be a potential new service approach that could assist some women offenders in some situations. There is a growing body of literature on online counseling and its relationship to personal and social development. Some professionals have argued that online counseling is a fad amongst those counselors and clients who look for a quick-fix solution to personal and social problems experienced by clients.

The concept of online counseling has captured the attention of the American Counseling Association and the American Psychological Association. While interest in and use of the concept has increased, a critical review and synthesis of the literature on online counseling does not currently exist. Such an integrative review together with field research will serve to “shed light” on the methodological approaches, and implications of online practices with women offenders in the criminal justice system.

i) Online Counseling

Cambridge Strategies Inc. (2003, pp. 12 - 14) indicates that offender rehabilitation may involve counseling, further education and training. Developments with Internet based technologies give rise to new approaches that may transcend geographical location and time. The writer’s background in distance education and clinical practice suggests to her that the virtual presence of the counselor may be brought about through online counseling (Jenkins, Price & Straker, 2002, p. 67). This is not to underestimate the effectiveness of face-to-face counseling (Fenichel, 2002b, p. 1).

Fenichel (2002a, p. 1; 2002b, p. 1) refers to the development of psychotherapy through telephone, teleconferencing and the Internet. Online counseling may take place in chat rooms, electronic messager, video conferencing, email, fax and phone (Barak, 1999, p. 12; King & Moreggi, 1998, p. 3; Trims, 2003b, p. 1). Professionals from a variety of backgrounds including psychology, psychotherapy, psychiatry, law, and education provide online counseling. (Barak, 1999, p. 1; Munro, 2002, p. 1; Rye & Rye, 2003; Suler, 2000, p. 1; Sterling, 2003, p. 1; Trims, 2003b, p.1). These professionals are from such countries as Australia, Canada, the United States and England.

Fenichel (2002b, p. 6) and the International Society for Mental Health Online (2003, p. 2) refer to the benefits of asynchronous communications for counselors to connect with offenders almost at any time. Online counseling may assist counselors and other mental health professionals to help offenders who live in remote areas and/or have limited time in which to consult with professionals (American Psychological Association, 2003, p. 1; Trims, 2003a, p. 1).

Online counseling is being offered to assist with problems associated with unemployment, grief, depression, abuse, addiction, adultery, anger, assertion, conflict, eating disorders, couples and family issues, sexuality and stress (Barak, 1999, p. 5; Munro, 2002, p. 2; Rye & Rye, 2003, pp. 1 - 4). Offenders who are transitioning from prison to the community may experience challenges associated with anxiety, isolation and maladaptive lifestyles.

Caveats

Barak (1999, p. 17) suggests that a lack of standards for online counseling may allow unqualified and poorly qualified individuals to promote therapeutic services. This may cause harm to women offenders and may lead them to relapse. Fenichel (2002b, p. 2) suggests that online counseling may not be appropriate for women offenders who experience “extreme psychopathology”. Munro (2002, p. 1) and Sterling (2003, p. 2) suggest that offenders who are suicidal should contact suicide crisis centres. Fenichel (2002b, p. 7) and Suler (2000, p. 1) refer to other disadvantages of online counseling as including lack of face-to-face communication. Furthermore, the American Counseling Association (1999, p. 12) suggests that counselors may face challenges in maintaining the complete confidentiality of messages generated through computer-mediated communication.

ii) Professionals

Macdonald (1999, p. 35, 103, 171, 174) mentions that professionals can be altruistic and become “public spirited”. Biestek (1957, p.i) and James & Gilliland (2000, p. 609) refer to the significance of the mutual relationship between the person seeking assistance and the professional. Online counseling may be a means of building a relationship between counselors and women offenders. In some situations online counseling could escalate inequities in power between counselors and offenders. Online counselors should be competent to assist women offenders in part by lessening power imbalances.

Vickers (1995, p. 74) suggests that competency is associated with the balancing of training, qualifications, professional status, adequacy of intervention, understanding, aptitudes, values and judgments. The American Counseling Association (1999, pp. 12-13) suggests that a competent online counselor will advise offenders that the confidentiality of their electronic communications may not be safeguarded. Counselors will advise women offenders of other risks, benefits and processes that may be involved in online counseling (International Society for Mental Health Online, 2003, p. 1). Offenders will ideally then be in a position to be able to make informed decisions as to whether or not to continue with online counseling.

Professionals may constitute a ruling class that maintains the position of the powerful in our society (Smith, 1998, p. 3, p. 58). Professionals such as those related to law, health, education, universities, sociology and the Church may give rise to institutionalized ways of knowing (Norton, 2002, p. 122; Shawver, 1999, p. 4; Smith, 1998, p. 77). Health and law are two institutions amongst many that may impact upon professionals who work with women offenders in the criminal justice system. “Institutional” practices may include a complex set of relationships that are constitutive of the ruling class (Smith, 1998, pp. 160-202). These relationships may be organized around a particular social function such as health, law and/or education (Tobey, 1998, p. 3). Institutional practices may be shaped through such elements as ideology, everyday processes, systems of classification and broader theories about society.

iii) Offenders

Institutional practices may create barriers for counselors and other mental health professionals who assist women offenders. In work with women offenders’ counselors may face many challenges. Women offenders may be reluctant to enter into treatment even if they are able to access therapeutic programs (King, 1995, p. 1; Siegmund, 2003, p. 1). In work with offenders it is important to adjust interventions and treatments, such as online counseling to address the level of risk the offender is to herself and/or others. Offenders with special needs, such as women, may require programs and services that meet their particular needs such as group work, self-help networks, individual counseling and peer support (Fischer-Bloom, 1995, p.2).

Due to the relatively low number of women who are imprisoned in comparison to men, psychological and human service practice and informed risk assessment with these offenders is still developing (McLean 1995, p. 43; Siegmund, 2003, p. 1). Women offenders may well experience difficulties with emotional and mental health problems and may be particularly prone to depression and self-injurious behaviours (McLean, 1995, p. 44, p. 49). This and a lack of treatment could lead to problems for women when adjusting to life outside the prison. Before entering into online counseling with offenders it is important to undertake a risk assessment. Language used and diagnostic and risk assessment tools based upon male populations may be of limited value in work with women offenders and particularly Aboriginal women offenders (McLean, 1995, p. 45).

Online counseling may be a useful new approach with some women offenders in some situations. These situations could include instances where women offenders may not have access to counseling otherwise, to supplement face-to-face counseling sessions and as a means to encourage offenders to ultimately seek face-to-face counseling (Fenichel, 2002b, p. 1). The International Society for Mental Health Online (2003, p. 1) and Grohol (2001, p. 1) suggest that some women offenders may be unable to access assistance other than through online counseling. The role of on-line counseling as a potential new approach to assist professionals in their work with women offenders in the criminal justice system is currently unknown.

iv) References

American Counseling Association (1999). ACA Code of Ethics and Standards of Practice. USA: American Counseling Association

American Psychological Association (2003). Ethics APA statement on services by telephone, teleconferencing and Internet. USA: American Psychological Association http://www.apa.org/ethics/stmnt01.html

Cambridge Strategies Inc. (2003). A Single Trial Court as a Focus for Reform and a Catalyst for Change. Edmonton: Alberta Justice

Barak, A. (1999). Psychological Applications on the Internet: A Discipline on the Threshold of a New Millennium. Applied and Preventive Psychology. 8, 231-246 http://construct.haifa.ac.il/~azy/app-r.htm

Fenichel, M. (2002a). Symposium on Internet-based Therapy And Communication. USA: fenichel.com http://www.fenichel.com/ismhopanel-f.shtml

Fenichel, M. (2002b). The On-line Clinical Case Study Group of the International Society for Mental Health On-line. A Report from the Millennium Group. USA: fenichel.com http://www.fenichel.com/On-lineCase.html

Fisher-Bloom, E. (1995). The Impact of Learning Disabilities on Correctional Treatment, Offender Treatability, 7 (3) Canada: Forum on Corrections Research

Grohol, J. (2001). Best Practices of Etherapy. Clarifying the Definition of e-therapy. US: PsychCentral.com http://www.psychcentral.com/best/best5.htm

International Society for Mental Health On-line (2003). Suggested Principles for the On-line Provision of Mental Health Services http://www.ismho.org/suggestions.html

James, R. & Gilliland, B. (2001). Crisis Intervention Strategies (4th edition). Belmont, CA: Wadsworth/Thompson Learning.

Jenkins, S., Price, C.J. & Straker, L. (1998). Developing a research question. The Researching Therapist: A Practical Guide to Planning, Performing and Communicating Research. New York: Churchill Livingstone, 21-26

King, M.C. (1995). Foreward. T.A. Leis, L.LKing, M.C. (1995). Foreword. T.A. Leis, L.L. Motiuk and J.R.P. Ogloff (Ed.), Forensic Psychology Policy and Practice in Corrections. Ottawa: Correctional Service of Canada

King, S. A & Moreggi, D. (1998). Internet therapy and self help groups - the pros and cons. J. Gackenbach (Ed.), Psychology and the Internet: Intrapersonal, Interpersonal and Transpersonal Implications. San Diego, CA: Academic Press. 77-109

Macdonald, K. (1999). The Sociology of the Professions. (2nd edition). London: Sage

McLean, H. (1995). Psychological Assessment of Women Offenders. T.A. Leis, L.L. Motiuk and J.R.P. Ogloff (Ed.), Forensic Psychology Policy and Practice in Corrections. Ottawa: Correctional Service of Canada

Munro, K. (2002). On-line Therapy Resources. Canada: KaliMunro.com http://kalimunro.com/on-line_counselling8.html

Rye, J. & Rye, N. (2003). The Problems People Raise. Norfolk: eDotCounsellor http://www.edotcounsellor.com/problems.html

Shawver, L. (1999). Dictionary for this study of the Works of Michel Foucault. California: Rathbone http://www.california.com/~rathbone/foucau10.htm

Siegmund, R. (2003). Corrections programs hitting women hard. On-line Pioneer. Ontario: On-line Pioneer http://www.thepioneer.com/april19_rehab.htm

Smith, D.E. (1998). The Everyday World as Problematic. A Feminist Sociology. Toronto: University of Toronto Press

Sterling, R. (2003). All About On-line Counselling. Seattle: Wapsychiatry.com http://www.wapsychiatry.com/her2help.htm

Suler, J. (2000). Hypothesis about On-line Psychotherapy and Clinical Work. Lawrenceville, NJ: Rider University http://www.rider.edu/~suler/psycyber/workinghyp.html

Tobey, R.C. (1998). Michel Foucault’s Interpretive Analytics. California: University of California http://www.horuspublications.com/guide/cm108.html

Trims, L. (2003). Profile. Queensland: Proactive Coaching.net. http://www.proactivecoaching.net

Vickers, A. (1995). Critical Appraisal: How to read a clinical research paper. Complementary Therapies in Medicine 13, 158-166

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The Trident Foundation is well informed about theories in counseling. In practice, Trident strives to provide an ambience, which will enable clients and staff to jointly explore the problems and concerns troubling service recipients at this time in their lives.

Please contact Trident, and it is anticipated that you will communicate confidentially with a friendly and concerned mediator and/or counselor. Trident will often assist you to address your problems and concerns.

Trident can provide counseling in the following areas:

  • Corrections
  • Marital
  • Separation
  • Family Violence
  • Parenting
  • Alcohol and Substance Abuse
  • Anger Management
  • Professional Development
  • Education
  • Grief and Loss
  • Trauma/critical incident debriefing
  • Rehabilitation
  • Other

Trident is committed to providing a quality support service to assist individuals, families, groups, organizations and communities to achieve their maximum desired potential.

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THE TRIDENT FOUNDATION
P.O.Box 8148
Canmore, Alberta T1W 2T9
Canada

Phone: 403-678-2918
Fax: 732-601-2918
Updated: 2010